Privacy Policy

This Privacy Policy explains how ToteFull ("ToteFull," "we," "us," or "our") collects, uses, and protects your information when you visit totefull.com, request a quote, or book a reusable moving and storage tote rental in our service areas in South Carolina.

Information we collect

• Contact details you give us when booking: your name, email address, and phone number.
• Delivery and pickup details: the addresses we deliver to and collect from, and the dates of your rental.
• Booking and payment details: the package, add-ons, and amounts on your order. Card payments are processed by our payment provider; we do not store your full card number.
• Basic site usage: standard technical data your browser sends, used to keep the site working and secure.

How we use your information

• To prepare your quote and fulfill your rental.
• To communicate with you about your order, including delivery scheduling, confirmations, receipts, and, if you opt in, delivery text updates.
• To process payments, deposits, and refunds.
• To operate, secure, and improve the service.
• To send you occasional ToteFull marketing email, such as a reminder about a saved quote. Every marketing message includes a one-click unsubscribe link, and we honor every opt-out. Order emails (like receipts and delivery reminders) are separate and are always sent.

Text messaging (SMS)

If you opt in to delivery text updates, we use your mobile number only to send you transactional messages about your rental: a reminder the day before your delivery with your delivery window, and an alert when your totes are on the way. Opting in is not a condition of booking.

Your mobile information is never shared with or sold to third parties or affiliates for marketing or promotional purposes. Text-messaging opt-in and consent are never shared with any third party. Message frequency is about 2 messages per rental order. Message and data rates may apply. Reply STOP at any time to stop receiving texts, or HELP for help. See our Terms of Service for the full messaging program terms.

Cookies and analytics

We keep tracking to a minimum. Here is exactly what runs on totefull.com:

• Traffic measurement (Umami). We run our own self-hosted Umami analytics to count visits and see which pages are used, so we can improve the site. It sets no cookies, it does not identify you personally, and the measurement data stays on servers we operate. It is not shared with any third party.
• Google Analytics (only if you accept). If Google Analytics is enabled on the site, it loads only after you click Accept on the cookie banner. Until you accept, it is off and sets no cookies. If you decline, it stays off. Your choice is remembered in a cookie named tf_consent so we do not ask again, and you can change your mind by clearing your cookies for totefull.com.
• Attribution cookie (tf_attr). A first-party cookie that records how you first found us: any campaign tags in the link you clicked, the site that referred you, and the page you landed on. If you place a booking, we attach that record to your booking so we know which marketing works. It is set by us, read only by us, and never shared or sold.
• Session cookies. When a customer signs in to view their orders, or one of our operators signs in to the back office, a signed session cookie keeps them signed in. These cookies are required for those signed-in areas to work and do nothing else.

How we share information

We do not sell your personal information. We share it only with service providers who help us run ToteFull, and only as needed to provide the service to you. These include our payment processor (to take card payments), our messaging provider (to deliver the texts you opted in to), and our email provider (to send order email). These providers act on our behalf and are not permitted to use your information for their own marketing. We may also disclose information if required by law.

Payments

Card payments are handled by our payment processor over an encrypted connection. ToteFull does not receive or store your full card number; we keep only a payment reference needed to process your deposit and rental and to issue refunds.

Data retention

We keep your booking information for as long as needed to provide the service, meet our legal and accounting obligations, and resolve disputes. You can ask us to delete information that we are not required to keep.

Your choices

• Reply STOP to any text to opt out of delivery text updates.
• Email support [at] totefull.com to access, correct, or delete your information.

Children

ToteFull is intended for adults. We do not knowingly collect information from children under 13.

Changes to this policy

We may update this policy from time to time. When we do, we will revise the "Last updated" date above.

Contact us

Questions about this policy? Email support [at] totefull.com.